Centuries ago astrologers believed that the earth was the center of the universe. Doctors believed that leeches were a cure for nearly any disease.  Scientists once believed that fire was made from an element called phlogiston. Mothers believed that giving morphine to a crying baby would calm them down. OK, I guess that’s technically correct, but you… Continue reading →

You Are Not Entitled To Your Opinion There are no right or wrong opinions unless you have invalidated yours for having ignored facts that conflict with them – Neil DeGrasse Tyson Whenever I say, this someone always says “well, you can’t tell me what I can and cannot say or think.”  In general, I agree… Continue reading →

Managers try all sorts of gimmicks to encourage employees to make decisions and take independent action. What they don’t realize is that a lot of these efforts fall flat leaving them wondering why people won’t act in “empowered” ways.

There is a great passage from the book Do You Matter? How Great Design Will Make People Love Your Company that reminded me that creating a total experience for a customer isn’t only about how the end product look or functions.